At Nish Hair, your satisfaction with our products is our top priority. We want to ensure that you have a clear understanding of our exchange policy, which is designed to make your experience with us as smooth as possible.
Exchange Only Policy:
We want to emphasize that due to hygiene reasons, we do not offer returns; our policy exclusively allows for product exchanges. Please keep this in mind as you review the following guidelines.
Please note that we do not accept returns; however, we are happy to assist you with exchanges. Here are the products that are not eligible for exchange:
- Sale or discounted orders
- Curly or wavy hair extensions and hair toppers
- Accessories, including Evil Eye Jewel products, Scrunchies by Dinckle, hair clips, and combs
- Hair perfumes
- Donut scrunchies, #Strandout, and Skin Patch
- Products purchased at pop-ups, exhibitions, or in-person trials
If your product doesn't fall into the above categories and is eligible for exchange, please read the following guidelines carefully.
Exchanges are accepted within 6 days of delivery. Requests for exchange made after this period cannot be accommodated.
- Since we only have a physical store in India. All products are shipped from India itself and all exchanges are to be done with the Indian store.
You, our valued customer, are responsible for return shipping costs and any custom duty charges incurred during the exchange process.
Similarly, you are responsible for the shipping and custom duty charges for the exchanged parcel.
To be eligible for exchange, products must be unworn/unused and in their original condition.
Initiating an Exchange:
To initiate an exchange, please reach out to us at firstname.lastname@example.org. Our team will provide you with detailed instructions on how to proceed.
When returning the goods, kindly ensure that you clearly mention your order number and contact number on the package. We also require the return receipt of the package with a clear tracking number.
Please make sure to send the package to the us on the below address:
1st Floor, Sai Iconic, Lokhandwala Circle, Opp Kokilaben, Above IDFC Bank, Andheri West, Mumbai, Maharashtra 400053
Once we receive the product and verify its condition, we will process a Store Credit Coupon Code. This code can be used for your future purchase or shared as a thoughtful gift.
Please be aware that we DO NOT OFFER REFUND. Instead, we provide STORE CREDIT.
We want to emphasize that Nish Hair is not responsible for any package theft that may occur after delivery confirmation. And this will not be considered as a valid reason for refund.
Thank you for choosing Nish Hair. We genuinely appreciate your understanding and cooperation. If you have any questions or need further assistance, please don't hesitate to contact us at email@example.com.