Please read our Return & Exchange Policy carefully if you wish to return a product. If your request falls within our policy, we will be happy to assist you.
General Conditions
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We do not offer direct exchanges. If you face any issues with your order, you can apply for a return within 6 days of receiving the product by mailing us at customersupport@nishhair.com
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Products purchased on sale or at a discounted price are not eligible for return.
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To cancel your order, please email us at customersupport@nishhair.com within 12hrs of placing the order.
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A valid reason must be provided for the return.
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After 6 days of delivery, no returns will be processed.
Products Not Eligible for Return
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Sale Orders / Discounted Products
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Orders purchased using a coupon code or store credit
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Accessories such as Evil Eye Jewel products, Hair Bands, Hair clips, and Combs.
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Products purchased from pop-ups/exhibitions or in-studio trials
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Products that have been coloured, chemically treated, or damaged due to styling post-purchase
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Products bought on platforms other than nishhair.co i.e Amazon etc.
Return Process
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Initiate Return: Email us at customersupport@nishhair.com with your order details and reason for return
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Approval & Shipping: Once approved, our team will inform you about the next steps.
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Quality Check & Processing: Once we receive the product and confirm its condition, we’ll issue the store credit to you via email.
Important Instructions
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Ensure the product is in the same condition as when received. Used or altered products (washed, cut, coloured, chemically treated, or brushed for curly or wavy hair) will not be accepted.
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Record an unboxing video of the package before opening the courier seal to claim any physical damage or missing products.
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Kindly record a video or take images while handing over the product to the delivery person for return or exchange requests. Returns/exchanges for damaged or defective products require valid video proof.
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Clearly mention your order number and contact number on the package when returning it.
Refund and Store Credit
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WE DO NOT OFFER BANK REFUNDS. All refunds are provided as store credit.
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Store credit can be used for future purchases or gifting.
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Store credit will be sent directly to you via email.
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Products bought after issuing the store credit are not eligible for the return or exchange.
Please Note: During festivals, Sale, adverse weather conditions like rains, natural calamities or political crises and curfews, your shipment may take upto 20 days to deliver. We assure you that we will try our best to deliver your product. However this not be considered as a valid reason for cancellation or refund.
Sale Bought Orders
Orders placed during our Birthday Sale or any other special sale events are final and not eligible for return, exchange, or cancellation. These limited-time promotions involve a high volume of orders that are processed quickly and hand-stitched with care by our team. Due to the workload and personalized attention each product receives, please note:
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Delivery may take up to 20 days during peak sale periods.
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Order cancellations will not be possible once placed.
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No changes can be made to address details, product variants, or colors after the order is confirmed.
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We strongly recommend double-checking all order details (product type, color, length, address, and contact information) before completing your purchase.
In-Store Purchases (Including Pop-Ups & Studio Trials)
All in-store purchases, including those made at pop-up events, exhibitions, or studio trials, are considered final sale and are not eligible for return or exchange.
However, if you notice a defect or issue with your product, please reach out to us within 24 hours of purchase so we can assist you. Any concerns raised beyond this window may not be considered.
Disclaimer
We sell Nish Hair products exclusively through our official websites, nishhair.com and nishhair.co and at our Dubai store located at P3-03-2, Building 3, Al Seef Street, Al Hamriya, Dubai.
Beware of Scams: Please do not purchase Nish Hair products from any other websites or unauthorized sellers. We cannot provide support or guarantee authenticity for purchases made outside our official channels. Unfortunately, many customers get scammed, and if it is not an official purchase, we will not be able to assist you.
Contact Us
For any queries or assistance, you can reach us at customersupport@nishhair.com
or call us at +971 50 490 3681 (our call team is available from 11 AM to 10 PM).
Our email support team is available Monday to Saturday, from 9:30 AM to 5:30 PM, and typically responds within 24 hours.
