F.A.Q.
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How Long Does An Order Take To Arrive?
Your order is considered an international order since we are based in Mumbai, India. Typically, international orders are shipped within 1-3 days of your purchase and generally arrive within 2-4 weeks of shipping. Please keep in mind that these orders must clear customs in your country, which may sometimes cause additional delays. Once your order leaves our warehouse in Mumbai, it might experience shipping delays beyond our control. To track your order or get an estimated delivery date, we recommend contacting the carrier directly.
How To Return My Items?
Currently, we do not offer free returns for overseas customers. You will be responsible for covering all return shipping costs. It's advisable to label your package as 'returned goods' to prevent further duties. Please note that we strongly recommend using a registered, trackable service to return items and retaining proof of postage since we cannot accept responsibility for items that do not reach us.
HOW DO I GET A REFUND FROM NISH HAIR?
Regrettably, we do not provide refunds on returns. Instead, we offer store credit that can be used to repurchase the same or another product of your choice. We will only issue refunds in cases where it's our fault, such as sending the wrong product or missing items. To request a refund in such cases, please reach out to us at customersupport@nishhair.com with the necessary proof.
WHY ARE THE CHARGES HIGHER ON THE INTERNATIONAL SITE THAN OUR DOMESTIC (INDIA) SITE?
We established a separate website for international orders to streamline the process for both us and you, our international customers. The higher prices on the international site are primarily to cover shipping and other logistical expenses.
WHY DOES IT ONLY SHOW A FEW CURRENCY OPTIONS?
Our international website primarily uses USD as the base currency since it is universally recognized. While we've added a few popular currencies to help you see product prices in your preferred currency, please note that billing during checkout will still be in USD, as it remains the base currency of the site.
DO YOU HAVE A SEPARATE INTERNATIONAL STORE?
No, we operate and manufacture our products from Mumbai, India. We maintain two websites: Nishhair.com for our Indian/domestic customers and Nishhair.co for our international customers. However, all our operations occur in India.